Help! I've lost my login information.

Due to the nature of our service, we are unable to provide login information should you lose or forget it.

To help protect against lost login information we highly recommend the use of a Password Manager. You can find additional information and links to various Password Managers on our Links page.

We also offer two separate ways for you to retrieve a forgotten password on your own, provided you have set at least one of these methods up BEFORE you forgot your password.

The first is through a secondary email account. You can add a recovery email address from within Account Management. To add a recovery email address follow these steps:

  • Login to your Incognify account.
  • Click Recovery Email .
  • Enter a recovery email address and your Incognify password.
  • Enter the captcha code and click Submit.

Now, should you ever forget your password, simply click the Forgot Password button at the bottom of the login page. Then enter this same Recovery Email address you entered above, and an automated email message containing your Incognify account password will be sent to this address.

Keep in mind that sending a Recovery Password email from your Incognify account to an email account linked directly to you, such as a work, Gmail, Yahoo, etc account, may create a traceable link between the known email account and your Incognify email account. It is for this reason that entering a Password Recovery email address is optional.

For those who don't have a secondary email account, or prefer not to have their password sent to a secondary email address, we offer a additional method of password retrieval: Recovery Questions.

To setup your Recovery Questions follow these steps:

  • Login to your Incognify account.
  • Click Recovery Questions .
  • For each Recovery Question 1-3 select a question.
  • For each question selected enter an answer.
  • Enter your Incognify password, the captcha code, and click Submit.

To use the Recovery Questions option, click the Forgot Password button at the bottom of the login page. Then select the same three questions and provide your answers to the three questions.

With the correct questions and correct answers, you will be presented with a Success message containing your password.

Important! It is important to realize that password recovery is ONLY available if you have entered either a recovery email address or answered the recovery questions. Otherwise there is no method to recover your password should your forget it!

Help! I have my email and password but I'm unable to login!

First, make sure you are logging in to the right website. This website is, but to login to your email account go to In short, to access your account click here and login using your email address and password.

Second, on the login page, make sure you are entering your full email address where it asks for your Username. For example, you should enter '' and not just 'example'.

Third, make sure you are entering your password correctly. Remember, passwords are case-sensitive. You might want to check to be sure your Caps Lock is not engaged on your keyboard.

Detailed Setup Instructions.

Help with new account setup and configuration.

Help with encryption setup and configuration.